Returns

RETURN POLICY

Due the donation aspect of our store we cannot offer refunds for any items unless you receive an item that was damaged.

Size exchanges can be made with the guidelines below within 30 days upon receipt of your purchase.

Clearance items are all final sale! 

EXCHANGE POLICY

  1. Exchanges can only be made for size.
  2. Requests for an exchange can be made up to 30 days from receipt of your order.
  3. Items must be in their original condition (never worn or washed).
  4. Please package items with their original tags and the invoice that was included in your original delivery.
  5. We only allow 1 size exchange so if you need help selecting the right size, please do not hesitate to contact us.
  6. Return shipping will have to be paid by your, but shipping for the replacement item is on us.
  7. Upon shipping your return to us, please send an email to hi@charitypaws.com with the order number as well as the tracking number for the shipping company so we know it is on its way.
  8. Upon receipt of your item we will issue a credit to your account and send you an email so you can place a new order.

Our mailing address is:

CharityPaws
3 Sussex Road
Morganville, NJ 07751